Frequently asked questions

If there is an incident, contact your electricity distribution network operator (G.R.D.) directly

Here are the contact details for the electricity distribution network operators (G.R.D.):

• Creos Luxembourg S.A.

  Phone: 8002-9900

• Ville de Diekirch

  Phone: 80 87 80 501 / 80 83 05

• Ville d'Ettelbruck, B.P. 11, L - 9002 Ettelbruck

  Phone: 819181-1, Fax: 819181-350

• Sudstroum S.à.r.l. & Co s.e.c.s.

  Phone: 27 54 43 30

All you have to do is fill out our contract of supply .

Energy Revolt will take care of the rest (including cancelling your contract with your previous supplier). Signing up only takes a few minutes.

Changing supplier means that you wish to have a different supplier for your electricity .
This change involves no interruption to your supply and no need for a technician to come, it is completely free of charge.

Move in means that you have just moved to a new address. (even if you already had a supply contract for your old address and the energy is already available there).

The important informations are :

• The POD number with 32 numbers and letters starting with LU0000.

• The meter number starting with SAG and followed by numbers.

You will find this information on your last invoice, you can also send it to us to simplify the administrative process.

You can find all our energy tariffs on our website and compare them with your current offer.

Above all, you can use calculix , the comparator of the Luxembourg Regulatory Institute (I.L.R.), the regulator of the energy market in Luxembourg, which is neutral and independent.

There is no power cut due to the change of supplier.

Until the change is effective, the energy you consume is billed to you by your current supplier.

The distribution network operator (G.R.D.) transports the energy regardless of the supplier and therefore guarantees continuity of supply.

You are free to choose your electricity supplier.
You do not have to use the same supplier as the previous occupant of your home, and your landlord cannot tell you which supplier to use.

Generally, you do not have any obligations towards your supplier. Ask your current supplier for more information.

Energy Revolt supplies you all over the Grand Duchy of Luxembourg.

With us, our residential and professional customers can leave us whenever they want : no time commitment, no fees (entry fees, cancellation fees).

No, you keep the same meter, the same lines and the same cables.

The procedure for changing supplier remains unchanged.

Your contract is still for an unlimited period, and you still have the legal right to terminate the supply contract at any time (subject to the legal notice period of twenty-one days).

The network usage tariffs will be the same regardless of the network on which the customer's supply point is located.

Network usage includes :

• A fixed monthly charge that varies according to the intensity of your electrical installation (in euros per month)

• An additional fixed monthly charge for each additional meter (in euros per month)

• An additional fixed monthly charge for each additional meter (in euros per month)

• An availability component for customers wishing to consume their own electricity (in euros per kilowatt-hour)

• Electricity tax (in euros per kilowatt-hour)

• A contribution to the compensation fund (in euros per megawatt-hour)

• Value-added tax (in euros per kilowatt-hour)